Kelo VIP's Terms and Conditions — Essential reading for every member

1 Introduction & Eligibility

Welcome to Kelo VIP. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member") and Kelo VIP ("Platform" or "we") governing your use of the Kelo VIP platform. By registering or using the platform, you are deemed to have accepted these Terms in full.

Kelo VIP is an online entertainment platform offering Sports Betting, casino games, Live Casino, bingo, and more. It is your responsibility to read these Terms & Conditions in full before using any of the platform's services.

Kelo VIP operates in compliance with the laws and regulations of Bangladesh. All disputes and legal matters are governed by applicable Bangladeshi law.

2 Account Register

A personal account is required to use Kelo VIP's services. All information provided at registration must be accurate, complete, and up to date. Kelo VIP reserves the right to terminate any account registered with false information.

• Each member may only hold one account. If multiple accounts are found belonging to the same person, all will be closed.
• Your account password and login credentials must be kept strictly confidential. Sharing account access with others is not permitted.
• Kelo VIP may request a copy of your national ID or passport for account verification. Delays in providing this may result in a temporary account suspension.
• The mobile number and email used for registration must be active and belong to you personally.
• If you notice any suspicious activity on your account, contact Kelo VIP support immediately.

3 Eligibility Requirements

The following requirements must be met to open an account and play on Kelo VIP. Access to the platform is not permitted if these conditions are not fulfilled.

• You must be 18 years of age or older. Kelo VIP does not support underage gaming under any circumstances.
• Residents of countries or regions where online gaming is prohibited by law are not permitted to use Kelo VIP.
• Members must be honest with themselves — that is, refrain from placing bets beyond their financial means.
• The use of bots, automated software, or any artificial advantage is strictly prohibited.

Kelo VIP reserves the right to verify any member's age and identity. Failure to provide the required documents during verification will result in the account being suspended.

4 Deposits & Withdrawals

Deposits on Kelo VIP can be made via bKash, Nagad, Rocket, and other mobile banking methods. The rules below apply to all deposits and withdrawals at all times.

• Deposits must be made only from a payment method registered in your own name. Using another person's account is prohibited.
• The minimum deposit amount is BDT 200, and the maximum is subject to the limit set by Kelo VIP.
• Withdrawal requests are typically processed within 15 minutes and no longer than 60 minutes.
• Full account verification is required before any withdrawal can be made.
• Bonus balance cannot be withdrawn until the wagering requirements are fully met.
• If money laundering or fraud is suspected, the withdrawal will be held pending investigation.

5 Bonuses & Promotions

Kelo VIP offers welcome bonuses, cashback, free spins, and loyalty rewards from time to time. Each bonus comes with specific terms that must be read before claiming.

• The welcome bonus is for new members only — applicable on the first deposit.
• To withdraw winnings from a bonus, you must meet the specified wagering requirement (typically 20–30x).
• Each promotion can be claimed once per member. Attempting to claim the same promotion multiple times will result in account suspension.
• Kelo VIP reserves the right to modify or discontinue any bonus offer at any time.
• Any attempt to abuse or exploit bonuses will result in the bonus being voided and the account suspended.

6 Betting & Gaming Rules

The following rules are mandatory for all members when placing bets on Sports Betting or playing casino games on Kelo VIP. Violations may result in bet cancellation and account suspension.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If incorrect odds or results are displayed due to a technical error, Kelo VIP reserves the right to void the affected bets.
• Betting on match-fixing or any form of corrupt competition is strictly prohibited and constitutes a criminal offence.
• Placing bets on the same event from multiple accounts to gain an artificial advantage is prohibited.
• Kelo VIP is not liable for bets voided due to connection issues during live betting.

Each game in the casino and Live Casino has its own rules. We recommend reading the specific game rules before you start playing.

7 Security & Privacy

Kelo VIP takes the security of members' personal data and financial information very seriously. We use SSL encryption and advanced cybersecurity technology — however, members also have their own responsibilities to uphold.

• Never share your login credentials, password, or OTP with anyone.
• Kelo VIP will never ask for your password or OTP by phone or email — any such request is a scam.
• We advise against logging into your account over public Wi-Fi.
• If you notice any suspicious activity on your account, change your password immediately and contact support.

To learn more about our Privacy Policy Privacy Policy visit the page.

8 Responsible Gaming

Kelo VIP believes gaming should always remain a form of entertainment. We put our members' wellbeing and peace of mind above profit.

• Each member can set their own daily, weekly, and monthly deposit limits.
• Members may take a temporary or permanent break from the platform through our self-exclusion feature.
• If signs of gaming addiction appear, our support team will provide guidance on professional assistance.
• Account blocking at the request of a family member is also available.

9 Account Closure & Bans

Kelo VIP reserves the right to suspend or permanently close an account without notice for any of the following reasons.

• Violating any clause of the terms and conditions.
• Registering with false information or attempting to bypass verification.
• Opening multiple accounts or misusing bonuses.
• Hacking, collusion, or any form of fraudulent activity.
• Being underage or using another person's identity.

Members may request account closure at any time by contacting support. Any valid balance remaining at the time of closure will be refunded.

10 Dispute Resolution

For any dispute involving a transaction, betting result, or account issue, contact Kelo VIP customer support first. Our team typically reviews and works to resolve the matter within 24 hours.

• If a dispute is not resolved within 30 days of being raised, it will be escalated to a higher level.
• In any dispute, Kelo VIP's server logs and data will serve as the final and definitive evidence.
• Bangladeshi courts and law will apply in all legal proceedings.

11 Rule Changes

Kelo VIP reserves the right to update or modify these Terms & Conditions, in part or in full, at any time. Notice will be posted on the platform before any changes take effect.

Continued use of the platform after any changes are made will be considered acceptance of the updated Terms. We recommend visiting this page regularly.